Once you place orders for products or services via our Sites, we use information we collected from you to respond to your request, provide you with information about your order (e.g., order confirmations, shipment notifications, invoices, etc.), together with the following up customer services and supports. We may also contact Site visitors via e-mail regarding their account status, and about changes to any relevant agreements or policies.
We use contact information obtained via this Site to send e-mail and postal mails, supplying customers with the most recent products and service information, as well as other programs or promotions we think may be useful to you.
We may use information collected by clickstream data collection and cookies to store your preferences, improve our web site navigation, make personalized features and other services available to you, compile and analyze aggregate statistics and trends, and otherwise help administer and improve our Site.
Sometimes we may also conduct surveys among our customers to improve our products and services. All the surveys are based on voluntary basis.
Except as otherwise stated, we may use information we collected from you and others to enrich our marketing and research analysis, facilitate new employment and conduct other agreements which may apply.
This Site contains links to the web sites of other organizations. Cyagen is not responsible for the privacy practices or the content of other web sites, and unless otherwise specified, does not imply any relationship, sponsorship, or affiliation between Cyagen and these linked sites, or adoption or approval of the content of such sites. Since we do not control these web sites, we encourage you to review the privacy policies posted on those, and all, third party web sites.
Occasionally, we may be required by law enforcement, government contract administrators, and/or judicial authorities to provide personally identifiable information to the appropriate judicial, governmental or regulatory authorities under applicable law, regulation or the terms of government contracts. We will disclose personally identifiable information upon receipt of a court order, subpoena, or if required to co-operate with law enforcement investigations or government contract compliance reviews. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful to the extent permitted by law.
Because no system is 100% secure or error-free despite taking commercially reasonable steps, Cyagen and its affiliates do not guarantee, and you should not expect, that information you provide shall remain private under all circumstances. It is your responsibility to safeguard any passwords, ID numbers, or other special access features associated with your use of the Site.
We do not accept returns or exchanges of products unless the item you purchased is defective. If you receive a defective item, please contact us with details of the product and the defect. For more detail, please see our official Return Policy.
Products offered on our website are available for delivery to addresses reachable by a major carrier such as Federal Express. Delivery times are estimated by the carrier and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only. Unless there are exceptional circumstances, we make every effort to fulfill your order within two business days of the date of your order.
For any requests or questions related to our policies, please contact us at: firstname.lastname@example.org, or send your comments to:
2255 Martin Avenue, Suite E
Santa Clara, CA 95050, USA